Commbanks New Quick actions gives more control with a customisation, so you can prioritise your favourite features.
Users find the home screen cluttered with unhelpful shortcuts, making it difficult to find commonly used functions like "Pay Someone" or "Transfer between accounts.
"Recently, the app just grew in bloatware. There are now so many buttons on the home screen that I do not want to use that I can barely get to the stuff I want." ~ App store review
"I literally hate this app! Why can’t I get rid of all the functions on my Home Screen so I can focus on the ones I use? Why am I having to scroll to the bottom just to get to “Pay Someone” or “Transfer between accounts”? The previous app was great.. this one is awful" ~ App store review
"A whole bunch of unneeded buttons added to clog the Home Screen with no way to remove them. Disappointing." ~ App store review
To address user frustration with the cluttered CommBank app home screen, we implemented a design solution focused on decluttering and personalisation customers essential functions. We streamlined access to frequently used actions through intuitive interaction patterns such as Switch, Context Menus, and Drag and Drop functionality. This redesign aims to improve user efficiency, increase satisfaction, and ultimately provide a more seamless and enjoyable banking experience.
Hicks Law. We've decluttered the home screen by minimising choices and prioritising essential functions, reducing cognitive overload and improving the user experience.
Increased User Efficiency and Satisfaction. By implementing Switch, Context Menu, and Drag and Drop interactions, we anticipate increased user efficiency in completing common tasks like "Pay Someone" and "Transfer between accounts," leading to higher user satisfaction. This addresses user frustration with the previous cluttered layout and difficult navigation.
UI Components. Introducing intuitive interaction patterns like Switch, Context Menu, and Drag and Drop to simplify common tasks and provide quick access to frequently used functions.
Next Redesign
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